Frequently asked questions(FAQ)
This websites is a fully online tutoring service. You can get a tutor 24/7 in more than 40 subjects like Foreign Languages and Business etc.. Tutoring sessions take place in our easy-to-use online classroom, which runs in your web browser.
This website,s philosophy is to help students understand the concepts behind what they are working on, so that our students can learn how to solve the problem and reach the answer on their own.
24 hours a day, seven days a week, 361 days a year— our service is closed on New Year’s Day, Independence Day, Thanksgiving, and Christmas Day.
Yes. You can add tutors to your Favorites list to see when they are available to have another session. If one of your favorite tutors is working with another student, you can get in line or let us find another great tutor to help you.
To add a tutor to your Favorites list, just click Yes under “Add this tutor to your Favorite Tutor list” after completing your session. You can see all your favorites by clicking “Manage your Favorites list” on your Account page.
Yes. Just click “View your previous sessions” on your account page to review transcripts of your previous sessions or replay them in real time.
If your tutor doesn’t know how to help with your specific question, he or she will be happy to transfer you to another tutor right away (and you won’t lose any minutes while you wait). If you ever have a session you’re not completely happy with, you can request a credit for the minutes used. We will review the session, and if it doesn’t meet our standards for quality or accuracy, we can credit those minutes back to your account!
Students can either request an on-demand session with any available tutor, or schedule an appointment with a specific tutor”.